We strive to provide accurate product descriptions and images, but there may be some variations due to the density of ashes supplied. The actual colour supplied may vary slightly from images shown on our website.
By submitting your Rainbow Bridge story and photo, you agree to the following:
- You grant us permission to publish the story, testimonial, and accompanying image on our website, social media, and in any related print materials, without the need for further written consent.
- You agree that we may include your first name alongside your story and photo.
- You confirm that you own the rights to the photo and story or have permission to share them.
- You understand that your submission may be shared publicly as part of the Rainbow Bridge feature.
- We respect your privacy and will only ever use your first name – no last names, contact details, or other personal information will be published.
If you do not agree to these terms, please do not submit a story or image.
Orders and Payment
Orders can be placed through our website.
Payment can be made using direct debit, credit card payment and AfterPay.
Shipping and Delivery
Once you have placed your order, we will ship your Memorial Kit to the address provided by you. We will ship your completed order within 15 working days of receiving your Memorial Kit for design and preparation.
We are not responsible for any delays in shipping due to factors beyond our control, such as weather, natural disaster or courier delays.
You are responsible for providing a complete shipping address. Treasured Fureva is not responsible for any lost or damaged packages due to incorrect shipping information.
Refunds and Exchanges
Due to the nature of our business, we are unable to issue refunds on our finished products. If you are unhappy with your purchase, please contact us through the email address provided and we will endeavour to find a mutually satisfactory solution.
If you have any questions regarding these terms and conditions, please contact us at admin@treasuredfureva.co.nz